Naata Threads — Policy
Returns & Cancellations
Every saree is handwoven by hand. Here is how we handle returns, cancellations, and refunds — with care.
The handmade signature
At Naata Threads, each saree is handwoven by skilled artisans. Slight irregularities in weave, texture, or finish are the signature of handmade craftsmanship — not defects.
Returns — Orders within India
We accept returns only if:
- ✓You received a damaged, defective, or wrong product
- ✓You inform us within 72 hours of delivery with clear photographs
- ✓The product is unused, in original condition, with tags and packaging intact
We do not accept returns for:
- ✕Minor weaving irregularities common in handloom sarees
- ✕Color variations due to screen / display differences
- ✕Custom or discounted products
Note: We do not support direct exchanges, but once the return is approved, you may place a fresh order for your preferred product.
International Orders
- ✕We do not currently offer a return or exchange policy for international customers. For any queries, please contact us at help@naata.in.
- ✕If you need to cancel an order, please do so before it is shipped to receive a full refund. Once the order is shipped, it cannot be cancelled, and no refund will be provided.
- ✓If a defective product is received, contact us immediately at help@naata.in with your Order ID and a photograph of the defect. We will provide either a credit note or a refund for the defective product after investigation — no replacement will be sent.
Cancellation (India orders)
Orders can be cancelled within 6 hours of placing them. Cancellations are not allowed after the order has been dispatched. International orders can be cancelled any time before dispatch — see above.
Refunds (India orders)
Refunds are processed to your original payment method within 7 working days after the returned item passes inspection. We do not issue store credit at this time.